Privacy Policy for Winbig21 Casino

Effective Date: March 1, 2026

Welcome to Winbig21 Casino. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.winbig21.com and use our services in the United Kingdom.

1. Data Controller

Winbig21 Casino is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Postal Address: Winbig21 Casino, 45 King’s Road, London, SW3 5XP, United Kingdom
Phone: +44 20 7946 0123

2. Information We Collect

We collect and process the following types of personal data:

Identity Data: Name, date of birth, gender.
Contact Data: Email address, postal address, phone number.
Account Data: Username, password, transaction history, account balance.
Financial Data: Payment card details, bank account information.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

We collect personal data directly from you when you register an account, make deposits or withdrawals, complete forms, communicate with us, or use our services. We also collect data automatically through cookies and other tracking technologies.

4. Use of Your Information

We use your personal data for the following purposes:

To provide and manage your account and our services.
To verify your identity and comply with legal and regulatory obligations, including anti-money laundering and age verification.
To process your payments and transactions.
To communicate with you, including customer support and updates.
To improve our website, products, and services.
To send you marketing communications where you have consented to receive them.
To detect, prevent, and investigate fraud or other illegal activities.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent.
Performance of a contract with you.
Compliance with legal obligations.
Our legitimate interests, such as improving our services and ensuring security.

6. Sharing Your Information

We may share your personal data with:

Third-party service providers who help us operate our business, such as payment processors, IT service providers, and marketing agencies.
Regulatory authorities and law enforcement agencies as required by law.
Affiliated companies within the Winbig21 group.

All third parties are required to protect your data in accordance with applicable data protection laws.

7. International Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

10. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

The right to access your personal data.
The right to rectification of inaccurate data.
The right to erasure (to be forgotten) in certain circumstances.
The right to restrict processing.
The right to data portability.
The right to object to processing.
The right to withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at [email protected].

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site. For detailed information, please see our Cookie Policy.

12. Children’s Privacy

Our services are not intended for anyone under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated effective date.

14. Complaints

If you have any concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK:

https://ico.org.uk/make-a-complaint/

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Postal Address: Winbig21 Casino, 45 King’s Road, London, SW3 5XP, United Kingdom
Phone: +44 20 7946 0123